They said I could call UPS but there was nothing they would do. I stated shipping with them was Zales choice and they were responsible for fulfilling the transaction. I contacted again and was refused information on corporate office or upper management contact information. Very rude and then ended chat before I could say anything. They said they gave a February 14 delivery deadline and it would be delivered then. ![]() I said that was already and they should have made that processing info available to customers. I told them I needed it by the 12th really and they informed me that the delivery date given was the 14th. The employees didn’t even look my way as the continued to help other customers instead of helping me with this situation. That was the ring my husband picked out himself, asked me to marry him with and we said our vows with. I am furious!!!! I will NEVER do business with them ever again and will make sure anyone that I know hears my story. I left this store without my ring or any answers because the manager wouldn’t come back to the store. No employee at all came up to me at all to explain anything or even simply say they were sorry and try to fix this situation. No one including her even talked to me about my options of my ring being lost. Instead she let me wait at the store for another hour before calling me and telling me my ring was lost!! Come to find out she LOST my engagement ring!!!! She never even told me face to face. How do you not know that the ring wasn’t put in the bag? Especially the manager that gave me her word that she would make sure the ring was right and safe with her. She came back to the Zales store and told me that the ring was never put in the bag that she came back to the store with. I asked if I could just pick the ring up and she told me no. She said it was ready and she would go pick it up. I waited 2 hours and still never heard back so I went to check on my ring. A MANAGER took my ring HERSELF to be repaired and told me it wouldn’t take long an hour at the most. ![]() If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.I’m not sure how some doesn’t realize they given you a black diamond instead of white or clear perhaps. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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